Sub-Zero · Sammamish
Ice Maker Repair
Empty bins, hollow cubes and leaks from the fill line on Sub-Zero clear-ice and standard ice makers.
What people describe on the phone
- Bin has been empty for days and the arm is definitely down
- Cubes come out hollow, half-size or fused into one lump
- Ice tastes stale or smells of whatever is in the freezer
- A thin skin of ice creeping across the bottom of the ice bin
How the visit works
The service call is a flat $89 and covers the full assessment — temperatures logged, defrost circuit run through a cycle, airflow and seals checked, and the sealed system read under gauges when the symptoms point there. You get a firm parts-and-labour number before anything is opened up, and the $89 comes off it in full when you approve the repair.
From the plateau
What Sammamish customers actually said
Collected after the invoice, edited only for length.
4.9 / 51,520 reviews
Bin sat empty the better part of two weeks with the arm plainly down. The shut-off sensor was telling the module it was full. Diagnosed in half an hour, part fitted, ice again by that evening.
Perry V.KlahanieApr 2026 Our ice had started tasting of whatever was sitting in the freezer. New filter, sanitized bin, and then the real culprit: a split bin gasket washing freezer air over the cubes. Four because I chased the follow-up.
Yolanda C.Pine LakeJun 2025 A skin of ice kept forming across the base of the bin and locking the batch into one slab. The drain line had partly iced over. He thawed it, checked the pump, and leveled the unit.
Duncan M.TrossachsJun 2026
Book a service call
Tell us the model and what it is doing
Two lines is usually enough to know which parts to load. Calls placed before noon on the Sammamish plateau are normally seen the same day.
- On site 8:00 am – 8:00 pm, seven days · phone answered 24/7
- $89 service call, credited against an approved repair
- Klahanie · Pine Lake · Sahalee · Trossachs
